Terms and Conditions
ACCEPTANCE OF TERMS and CONDITIONS
To ensure a transparent and safe shopping environment for all users, we have established the following terms and conditions.
By accessing any areas of the Boat Bits Limited website, you agree to be legally bound and to abide by the terms set forth below. We reserve the right to modify, alter or update these terms & conditions without prior notice.
AMENDMENTS FOR TRADING DURING THE COVID-19 PANDEMIC
Boat Bits Limited will follow all steps as directed by the Government and make every effort to play our part in protecting our staff, customers, and the wider community from the spread of the COVID-19 virus.
Accuracy of information: Due to the ever changing nature of the crisis some information on our website such as opening hours, dispatch times, availability, and service levels may at times differ to the service we are able to offer on any given day. The most up to date information can be found on our COVID-19 PAGE.
Order dispatch times will vary dependent on the current situation and in times of restricted business the times will be displayed prominently on our website.
Our usual refund policy applies, with the exception that we will not offer refunds due to late delivery or cancellation of orders where delivery or dispatch time is the reason; this applies prior and post dispatch. Please read our COVID-19 update page carefully so that you understand the current pick times and delivery estimates.
RETURNS & BREAKAGES POLICY
Please contact us to discuss the matter within 7 days.
Your items must be returned along with a copy of your original invoice/receipt. Returns must be made within 1 month of purchase.
- If an item is obviously faulty, or we sent you the wrong item, we will replace it at no cost to you. A digital photo must be sent to Boat Bits Limited.
- If you chose the wrong item, made a mistake, or simply don’t like your item we may (on a case by case basis) offer a store coupon to the value purchased, less a 20% restocking fee and shipping, providing that the goods are returned to us in original condition (you will need to pay the cost of return). The coupon code will be emailed to you the following week of your goods being returned.
ORDERING, ACCEPTANCE and PRICING
The items offered are subject to availability and may be withdrawn at any time. We reserve the right to refuse to accept an order request in whole or in part, even after payment is made, up until the time of dispatch from our warehouse/s.
If an order is refused you will be refunded via your method of payment. We are not required to give any reason for the refusal of an order however common reasons include; we have insufficient stocks to meet a random bulk order, we believe that supplies are being resold under a different brand/name without our permission, an admin’ or system error prevents us from meeting previously agreed orders.
Once accepted (and the order is paid) we will process your order and an e-mail confirmation of dispatch will be forwarded to you.
The prices quoted are in New Zealand dollars (NZD) and are fully inclusive of government taxes (GST). Prices are for internet orders only and are subject to change at any time without notification.
CANCELLATION OF ORDERS
Order cancellations must be put in writing. To cancel an order, please send an email detailing the transaction to firstname.lastname@example.org . If the order has not been shipped we will immediately cancel it with no penalty. If the order has been shipped, unfortunately you will incur the cost of returning the goods.
Boat Bits Limited accepts Visa & Mastercard credit cards through our online shopping cart. Credit Card Payments are processed via PayStation, which is a highly secure provider; we do not see or store your credit card details anywhere in our system.
We reserve the right to charge you a processing or administration fee of between 1% and 5% for certain payment methods. This fee is to cover any additional costs incurred by us in offering you the payment method. Where applicable the fee incurred is shown as a transaction fee at the checkout.
FREIGHT FREE POLICY
Boat Bits Limited may from time to time offer free delivery on orders above a certain value. The value of the freight free threshold is subject to change and is usually made clear at the check out.
Boat Bits Limited offers deliveries to most major areas of New Zealand by courier. A delivery is interpreted as an attempted delivery by our chosen courier company. We do not accept liability or delay in the event there is no-one to receive the delivery at the delivery address.
You may or may not be asked for a signature on delivery. Deliveries will not be left on your premises if no-one is home unless you expressly request it when you check out. If you are comfortable for the goods to be left if no-one is home, please state this on your order in the comments section and advise a safe & secure place for the order to be placed. If a secure place cannot be found for the goods they will be taken back to the depot.
If redelivery is attempted you may be charged a second delivery fee. We cannot accept any responsibility for theft or loss once goods are delivered. Please contact us directly if you’d like to make alternative delivery arrangements.
We can not deliver to Post Office boxes , however if you live in a small country town and items are usually delivered to the post office or central pickup point, please provide the physical address, not the PO box.
All items purchased from Boat Bits Limited are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Please allow 5 business days for shipment. If the delivery details given by you are incorrect, and thus affecting delivery we may have to charge an additional delivery charge.
NON-LIABILITY FOR USAGE OF PRODUCTS
Boat Bits Limited sells all products under the recognition that once they are used for the purpose of purchase we are no longer held responsible. It is the responsibility of the purchaser once they take possession of all goods to ensure the product is used safely and for the purpose for which it was sold.
All copyrights, trademarks, pictures and other intellectual property rights in the design, layout, wording and concepts of this web-site are reserved to Boat Bits Limited. Any copying of the design, layout, wording, pictures, concepts or other unauthorised use will infringe our rights. Trade marks, copyrights, brand names, product and company names related to the products appearing on this website are the property of their respective owners. Boat Bits Limited does not claim to own any of these trade marks, copyrights, brand or product names what-so-ever nor does it claim that Boat Bits Limited is related to, endorsed by, or in any other way connected or associated with the respective owners and/or their related companies and agents.
Disclaimer of warranties and limitation of liability regarding this site is provided by Boat Bits Limited on an “as is” and “as available” basis. Boat Bits Limited cannot accept liability for any indirect loss, loss of enjoyment, loss of profit, loss of business, loss of goodwill or any other loss what-so-ever in connection with the operation of this website and the products sold from it.
We are unable to confirm that the information set out in this web-site is totally accurate or complete. This web site may from time to time contain links to other web sites on the Internet. We are not responsible for the availability or content of those web-sites.
Boat Bits Limited makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that your use of this site is at your sole risk, to the full extent permissible by applicable law. Boat Bits Limited disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.
Boat Bits Limited does not warrant that this site, its servers, or e-mail sent are free of viruses or other harmful components.Boat Bits Limited will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
These terms and conditions constitute the entire agreement and understanding of the parties and supersedes any previous agreement between the parties. They shall be governed by New Zealand law and the parties hereby agree to submit themselves to the exclusive jurisdiction of New Zealand Courts.
Boat Bits Limited accepts no responsibility and will not be liable for any damages, loss of income, loss of business arising from the use of this site or its products, including, but not limited to direct, indirect, punitive, incidental and consequential damages.